Shipping Policy | Crazy About Store
At Crazy About Store, we strive to get your orders to you as quickly and efficiently as possible. Below, you’ll find important details about our shipping process, estimated delivery times, and what to expect after placing an order.
1. Where Do You Ship?
We currently ship to all of North America, including the United States and Canada. At this time, we do not offer international shipping outside of North America.
2. How Long Does Shipping Take?
Our standard shipping time is 3-5 business days. However, please note that this does not include production time.
🚨 Production Time: Some items require additional processing before they ship. This time varies depending on the product and demand.
📦 Total Estimated Delivery Time = Production Time + Shipping Time
3. How Much Does Shipping Cost?
Shipping costs are calculated at checkout based on:
✅ The shipping destination
✅ The size and weight of your order
✅ The selected shipping method
We strive to offer competitive shipping rates and provide transparent pricing during checkout.
4. Can I Track My Order?
Yes! Once your order ships, you will receive a tracking number via email so you can monitor your shipment’s progress. If you do not receive your tracking information within the expected timeframe, please check your spam folder or contact our customer support team.
5. What Happens if My Package is Delayed?
While we do our best to ensure timely delivery, we are not responsible for shipping carrier delays caused by:
❌ Weather conditions
❌ High shipping volumes during holidays
❌ Customs clearance (for Canadian orders)
❌ Carrier-related issues
If your package is significantly delayed, we recommend checking your tracking details and contacting the shipping carrier. If you need further assistance, feel free to reach out to us at support@crazyabout.store.
6. What if My Package is Lost or Stolen?
Crazy About Store is not responsible for lost or stolen packages that are marked as “delivered” by the carrier. However, if your package is lost in transit:
- First, check your tracking information.
- If it shows as delivered but you haven’t received it, check with neighbors or your local post office.
- If you still cannot locate your package, please contact us, and we’ll do our best to assist you.
7. Do You Offer Order Changes or Cancellations?
- Order Cancellation: You may cancel your order within 24 hours of purchase if it has not yet entered production or shipped.
- Address Changes: If you entered the wrong shipping address, please contact us immediately. Once an order has been shipped, we cannot make changes.
For all cancellation and change requests, please contact support@crazyabout.store as soon as possible.
8. Do You Offer Express Shipping?
At this time, we do not offer express shipping. All orders are shipped via standard shipping within 3-5 business daysafter production is complete.
9. What If My Order Arrives Damaged?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:
📸 Clear photos of the damaged or incorrect product
📦 Your order number
We will assess your request and offer a replacement or store credit if applicable.
10. Returns Due to Shipping Issues
We do not accept returns due to shipping delays. However, if you receive an incorrect or defective item, please refer to our Return Policy for details on how to request a replacement.
11. Contact Us
If you have any questions regarding shipping, tracking, or delivery, our support team is happy to help!
📩 Email: support@crazyabout.store
🕘 Support Hours: Monday–Friday, 9 AM – 5 PM (EST)
We appreciate your business and are committed to providing a smooth and hassle-free shopping experience!