1. Where do you ship?

We proudly ship to all of North America, including the United States and Canada.

2. How long does shipping take?

Shipping typically takes 3-5 business days. However, this does not include production time, which varies depending on the product.

3. What is production time?

Production time refers to the time it takes to create and process your order before it is shipped. This time can vary depending on the item, design complexity, and order volume.

4. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. We strive to offer competitive shipping rates across North America.

5. Do you offer express shipping?

At this time, we do not offer express shipping. However, we are always working to optimize our shipping process to get your order to you as fast as possible.

6. Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email, so you can follow its journey to your doorstep.

7. Do you ship internationally?

Currently, we only ship within North America. We may expand our shipping destinations in the future—stay tuned!

8. What happens if my order is delayed?

If your order takes longer than expected, please check your tracking details. If there are any issues, feel free to contact our customer support team for assistance.

9. What if my package is lost or stolen?

If your tracking shows your package as "delivered" but you haven’t received it, please check with your neighbors or local post office. If your package is lost, reach out to our customer service team, and we’ll do our best to assist you.

10. Do you accept returns for shipping issues?

We do not accept returns due to shipping delays, but if your product arrives damaged or incorrect, please contact us, and we’ll make it right!

📩 For any further questions, reach out to us at support@crazyabout.store.

At Crazy About Store, we strive to provide high-quality products and ensure every order meets our customers’ expectations. However, we understand that issues may arise, and we’re here to help.

1. No Returns for Shipping Delays

We do not accept returns or offer refunds for orders that are delayed due to shipping carrier issues. Please note that estimated delivery times (3-5 business days) do not include production time.

If your order is delayed beyond the estimated timeframe, we recommend checking the tracking information provided in your shipping confirmation email. If your package has been marked as delivered but not received, please contact the carrier directly or check with neighbors before reaching out to our team.

2. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, we’ll make it right!

To qualify for a replacement:

• Contact us at support@crazyabout.store within 7 days of delivery.
• Include your order number, clear photos of the damaged/incorrect product, and a description of the issue.
• We will review your request and offer a replacement or store credit if applicable.

3. Non-Returnable Items

To maintain hygiene and product quality, we do not accept returns or exchanges for the following:
✅ Final Sale or Clearance Items
✅ Gift Cards & Digital Products

4. Refunds & Replacements

• Replacements: If your claim is approved, we will send a replacement item at no extra cost.
• Store Credit: If a replacement is not possible, we may issue store credit for the item’s value.
• Refunds: We do not issue refunds unless the item is out of stock and cannot be replaced.

Processing Time: Once your claim is approved, please allow 3-5 business days for processing.

5. Lost or Stolen Packages

Crazy About Store is not responsible for lost or stolen packages marked as delivered by the carrier. If this happens, we recommend:

• Checking with your neighbors or local post office.
• Filing a claim with the shipping carrier.
• Contacting us, and we’ll assist you where possible.

6. Contact Us

📩 Email: support@crazyabout.store
💬 Customer Support Hours: Monday–Friday, 9 AM – 5 PM (EST)

We appreciate your support and understanding. If you have any questions, don’t hesitate to reach out!

At this time, we only offer shipping within North America. We apologize for any inconvenience.

At Crazy About Store, we offer a variety of secure and convenient payment options to make your shopping experience seamless. We currently accept the following payment methods:

Credit & Debit Cards

💳 Visa
💳 Mastercard
💳 American Express (AMEX)

Digital & Mobile Payments

📱 Apple Pay
📱 Google Pay
📱 Shop Pay

Online Payment Platforms

💻 PayPal

We ensure that all transactions are securely processed, and your payment information is protected. If you have any issues with payments, feel free to reach out to our customer support team at support@crazyabout.store.

Chargeback Policy

At Crazy About Store, we prioritize transparency and customer satisfaction. However, to protect our business from fraudulent disputes, we have a strict chargeback policy in place.

1. What is a Chargeback?

A chargeback occurs when a customer disputes a charge with their bank or payment provider, leading to a reversal of the transaction.

2. Valid Chargeback Cases

We understand that issues may arise, and we will work with you to resolve any valid disputes, such as:
✔️ Unauthorized transactions (e.g., fraudulent use of your card)
✔️ Non-receipt of order (after verified tracking shows no delivery)
✔️ Incorrect or defective product received (if not resolved via customer support)

If you believe you have a valid reason for a chargeback, we encourage you to contact us first at support@crazyabout.store before disputing the charge with your bank.

3. Invalid Chargeback Claims

We do not accept chargebacks for the following reasons:
❌ Shipping delays – Our estimated shipping time (3-5 business days) does not include production time.
❌ Buyer's remorse – If you change your mind after purchasing.
❌ Delivered but claimed “not received” – If tracking confirms the package was delivered.
❌ Ignoring our refund/exchange policy – If an issue could have been resolved by contacting our support team.

4. Chargeback Consequences

If a chargeback is filed for invalid reasons, we reserve the right to:

• Dispute the chargeback with supporting evidence (order details, tracking info, delivery confirmation).
• Restrict future purchases from our store.
• Pursue further action if fraudulent activity is suspected.

5. How to Avoid a Chargeback?

If you encounter an issue with your order, please reach out to us first! We’re happy to assist you with refunds, replacements, or order tracking before escalating the matter with your bank.

📩 Contact us at support@crazyabout.store for any payment-related concerns.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website from your email.

Order Cancellation Policy

If your order has not yet entered production or has not been shipped, you may request a cancellation by contacting our customer service team as soon as possible.

Once an order has been shipped or entered production, cancellations are no longer possible. In this case, you may be eligible to return the item in accordance with our Return Policy.

For assistance, please reach out to us at support@crazyabout.store.

Order Cancellation Policy

We understand that sometimes plans change! If you need to cancel your order, please contact our customer service teamwithin 24 hours of purchase.

• Orders Not Yet in Production or Shipped: If your order has not yet entered production or has not been shipped, you may request a cancellation within 24 hours of placing your order.
• Orders Already in Production or Shipped: If your order has already entered production or been shipped, it cannot be canceled. However, you may be eligible to return the item following our Return Policy.

To request a cancellation, please reach out to us at support@crazyabout.store with your order number as soon as possible.

Yes, we offer a size guide on our website to help you find the right fit for your body type. If you have any questions about sizing, please don't hesitate to contact our customer service team for assistance.

You can contact our customer service team by email. Our team is available to assist you with any questions or concerns you may have.

support@crazyabout.store.